A lot of businesses don’t really think about their phone systems beyond whether or not there is a dial tone.
But their communications systems could be causing problems they’re not even aware of. What seems like a functional device may be hindering productivity, creating angry customers or just costing more than it should. There are a lot of potential issues that we don’t see with our communications tools because they are operational. These issues are disguised because managers don’t realize that there are better alternatives out there that mitigate these once-accepted problems.
Take a look at these 5 common phone-related issues that you might not know you’re having:
- Unproductive employees
Every piece of technology has the opportunity to improve productivity. If your phone system is older, it is likely not offering you the features that can ramp up productivity and cut back on unnecessary waiting and latency. The added features like instant chat and presence-detection, for instance, allow people to immediately know if their coworker is available and have an instant conversation where they can exchange links and documents easily.
- Suffering customer service
If you don’t know how often your calls are disconnected or dropped, or even how often a customer hangs up because they’re annoyed by prompts, hold music or lengthy wait times, you could unknowingly have a serious customer service problem. Your communications systems are the lifeline to the customer. Not only do you need to make sure that your phones are working, but you should also offer customers multiple methods to contact your business, and make sure those methods are integrated and easily tracked.
- Crossed signals and lost messages
A lot of companies leverage personal mobile devices, free instant messaging services, inexpensive collaboration and conferencing tools and separate contact center software. With these communications tools not being integrated on one platform, you lose messages, communication slows down, and time is wasted dealing with a multitude of vendors. When services can be brought under one umbrella, it allows companies to keep better records, conduct more accurate audits, and keep things running smoothly.
- Out of office, out of touch
In today’s working world, there is no reason an employee should be disconnected when they’re out of the office. Using personal mobile devices is less than optimal, especially when companies don’t want employees accessing corporate intel with their personal device. With the mobility options offered by so many phone systems today, Employees can use any mobile or personal device to access and leverage all of the features of their desktop phone and communications tools, including video collaboration and chat.
- Stunted growth
A lot of premise-based legacy phone systems can only be purchased in bundles. When you max out your bundle, growth requires more capital investments just to add one or two more employees to staff. The result is that many organizations hesitate to grow their staff. Systems on the market today, like hosted phones, allow you to expand your phone infrastructure one seat at a time, and pay monthly if you prefer. This makes growth more affordable and feasible for organizations of any size.
The phone systems available on the market today are scalable, flexible and mobile-ready. With software integration options and robust contact centers features, it’s a wonder why companies are still sticking to their legacy models.
Want to learn more? Download our free whitepaper, 5 myths that keep you from upgrading your phones and see what you might be missing.