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The High Cost of Not Doing Anything About Your Phone System

by C Settle | Aug 29, 2017

Is it time for a phone upgrade?
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure?  Your aging phone system may be costing your business more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools. The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.

Let’s talk about what your phone system may be costing you: 

1. MAINTENANCE

Once your warranty expires, your options are limited to a maintenance contract or paying for time and materials. When the manufacturer stops providing replacement parts, you’re stuck sourcing used parts on the internet. And, when you find the right part, you’re left wondering what condition it’s in and how long it might last – what a hassle…shopping eBay for parts.

2. MOVING, ADDING, OR CHANGING LINES

Scaling up and scaling down is part of doing business, whether you're moving locations or adding offices. You need a provider that is not going to charge you additional fees for each configuration change. With Milner’s CLOUD solutions through our strategic partners Mitel and ShoreTel, you don’t have to worry about additional costs. It’s just always on. Your phone will also be able to automatically route to a mobile location, adding another layer to your availability.

3. VOICE & DATA FEES FOR EXISTING SERVICES

Being charged extra for more voice, data, or other services may be how your current phone solution works, but not with Milner CLOUD solutions. A single, predictable, monthly fee allows you to know exactly what you’re paying, and makes budget planning easy.

4. CARRIER CONTRACT AUTO-RENEWALS THAT LOCK YOU IN

When was the last time you audited your existing bills? Do you know when your current contract renews?  Most business owners don’t realize their existing carrier contracts auto-renew 60 to 90 days before the contract anniversary, triggering early termination fees if you switch providers before the next renewal date.

But wait there’s even more…

5. QUALITY OF SERVICE

Bad quality equates to a bad customer experience. Your customers and employees shouldn't have to deal with poor call quality, such as jumbled audio, frequent static, voice delays, or calls that drop unexpectedly. This disrupts communications not just with customers, but within your own organization as well. Don’t have your customers experience frustrating call issues that cause them to question the quality of your own offerings.

Finally, we need to talk about the biggest cost of all

6. OPPORTUNITY COSTS

Are you putting off updating your old phone system because you’re focused on other things? Why not focus on your core business priorities and let an expert move your phone system to the cloud?

With Milner CLOUD solutions, these costs are obsolete, and what becomes relevant is having modern technology to support your business and your customers. As a hosted managed VoIP phone service, you can choose a service plan that fits your needs and your budget, without all of the hard costs, soft cost and opportunity costs.   



Is it time for a phone upgrade? Our consultants can help you identify the total cost of ownership of your existing phone systems as well as opportunities for significant savings. Contact us today to chat with one of our product experts and see if it’s time to upgrade your phone system. 


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