You have received notice from Ricoh USA that Milner, Inc. will now be providing support and service for the Ricoh printing products you selected to support your organization. Understandably you have questions.
You may be wondering, what does this mean for the future of my operation? Is Milner qualified and equipped to support my printing equipment the same way Ricoh did? Do I need to look for another solution?
Milner is one of Ricoh’s largest dealer partners. We provide support and service to over 30,000 customers just like you in the southeastern USA. Our support capabilities are the reason Ricoh asked us to assume responsibility for supporting your operations. Our service pledge to you is we will endeavor to exceed your expectations in that same printing system support. Your success is very important to us. In fact, we cannot be successful unless you are.
Milner will begin servicing and providing supplies for the Ricoh transfer equipment as of May 1st.
Yes. Milner does send out technicians to service equipment. We have over 75 certified technicians, with average tenure of 9+ years in the industry.
Yes. We have a fully staffed helpdesk support team. Support hours are Monday - Friday, 7am - 7pm est. The team can be reach by calling 877-264-5637, option 1.
You may order supplies online, by phone, or by email.
> Web Orders: www.milner.com/customer, click on the supplies icon
> Phone: 877-264-5637, option 2
> Email: Send SUPPLIES an email, Supplies Request: Ricoh Transfer
You may request service online, by phone, or by email.
> Web: www.milner.com/customer, click on service icon
> Phone: 877-264-5637, option 1
> Email: Send Service and email, Service Request: Ricoh Transfer
No. The terms of your Lease / Maintenance Agreement will remain the same.
No. Your invoice may continue to have the Ricoh logo on it but Milner will be responsible for all billing questions, updates or concerns.
Your current meter collection method will remain the same.
If you are interested in changing this process, Milner offers 3 convenient ways to simplify meter collection. For more information on how meter counts can automatically be submitted and to enroll at no charge, click here.
Ricoh has provided Milner with your account information and we are updating our system now.
If we determine additional information is needed, we will contact you.
Over the next several weeks Milner will be reaching out to each customer to introduce ourselves and welcome you to Milner. There is no need to call us on May 1st, but please feel free to do so if you have any additional questions or concerns.
Yes. With your first invoice Milner will include a copy of our W-9 forms.
Yes. Starting on May 1st Milner will be responsible for all meter collections and billing. Your first Milner meter invoice will include a brief explanation of our process.